iThings Service is an owner-operated IT support business based in Salmon Arm, helping homes and small businesses solve computer, network and technology problems across the Shuswap and BC Interior.
One technician from first message to finished work
You speak directly with the person who reviews the request, plans the visit and completes the work. That keeps communication clear, avoids repeated explanations and makes it easier to build a practical solution around your actual setup.
Clear communication
Problems and options are explained in plain language, with the expected scope and charges confirmed before work expands.
Local accountability
Support is based in Salmon Arm, with scheduled service throughout nearby communities and remote help where it is appropriate.
Whole-system thinking
Computers, Wi-Fi, Starlink, printers, POS equipment, backups and cloud services are considered as parts of one working setup.
Support that looks at the whole setup
A slow computer may really be a storage problem. An unreliable terminal may be caused by Wi-Fi. A rural connection may need better placement, cabling or backup internet rather than another quick reset. iThings Service focuses on finding the practical cause and recommending the smallest sensible next step.
Technical background & verified training
Technical recommendations are supported by specialist and master’s-level education in computer engineering, continued technical training and practical work with computers, printers and business equipment. University names, certificate numbers and personal identifiers are not published.
Computer Engineering
Specialist qualification and a master’s degree in Computer Engineering, with a focus on computer systems and networks.
Lexmark technical course completion
Completed technical courses covering monochrome and colour electrophotographic printing, paper transport systems, print media, and printer memory and NVRAM.
Training completed in 2024–2025. Course completion does not imply manufacturer authorization or partnership.
Clear scope and responsible access
Customer authorization, careful access control and plain-language recommendations are part of every service request.
- Scope and known charges confirmed before work begins
- Customer authorization required for account, equipment and data access
- Secure remote sessions used only with the customer’s permission
- Parts, third-party services and limitations explained before approval
Local base, regional service
On-site appointments are available in Salmon Arm and scheduled across Sicamous, Enderby, Armstrong, Vernon, Lake Country, Kelowna, West Kelowna, Chase and Kamloops. Travel is calculated from the service route and confirmed before the appointment.
Tell us what is not working.
Start with the problem in your own words. We will help identify the right service and next step.