These terms apply to website use, support requests, appointments and services provided by iThings Service. A written quote, work order or service-specific agreement may add or replace terms for a particular job.
Last updated: October 2, 2026
Requests and appointments
Submitting a form requests an appointment or quote; it does not guarantee acceptance, availability, completion time or a fixed final price. We confirm the scope, schedule, travel charge and known fees before work begins. Please provide accurate contact, location and equipment information and notify us as early as possible if an appointment must change.
Rates, travel and taxes
The published service rate is subject to the stated minimum. Travel, after-hours work, parts, disposal, specialist services and additional labour may be charged separately when approved. Published prices are in Canadian dollars. Applicable GST and PST are added as required.
Access, authorization and backups
You confirm that you own the equipment or are authorized to request work on it and to provide access to the location, accounts and data involved. Back up important data before service whenever possible. Unless a written agreement specifically includes a verified backup, you remain responsible for maintaining current backups.
Diagnosis, repair and data recovery
Technology failures can be intermittent and outcomes cannot always be guaranteed. Estimates may change if inspection reveals additional faults, parts or work. Data recovery, malware removal and repair may not recover every file or restore every device. We will request approval before materially expanding the agreed work.
Equipment disposal and data destruction
Ownership and authority to release equipment must be confirmed before collection. The agreed inventory, reuse, wiping, physical destruction, documentation and recycling method will be recorded in the quote or work order. Electronics not accepted for reuse may be delivered to an authorized recycling facility. Charges depend on quantity, weight, condition, location and required documentation.
Third-party products and services
Hardware, software, internet, cloud, payment, warranty and recycling services provided by third parties remain subject to their own availability, licences, warranties and terms. iThings Service is not responsible for a third party’s independent outage, policy or service decision.
Website use
Website information is general and may change. You may not misuse forms, attempt unauthorized access, introduce malicious code or interfere with the website or other users.
Limitation
To the extent permitted by law, liability for a service claim is limited to the amount paid for the service giving rise to the claim. This does not exclude rights or remedies that cannot legally be limited.
Contact
Questions about these terms can be sent to service@ithings.ca or discussed by calling 604-328-8757.