The standard service rate is $50 CAD per hour with a one-hour minimum. Applicable taxes, travel, parts and third-party costs are shown or confirmed before the appointment is accepted.
Standard service rate
On-site IT support
$50 CAD per hour with a one-hour minimum. Business hours are 7:00 AM–11:00 PM daily. Available appointment times are shown in the booking form, unless an urgent or specially quoted service is agreed in advance.
Remote support
$50 CAD per hour, billed for the approved session time, unless the work is included in an active Managed PC Care plan.
Managed PC Care
$30 CAD per month for the published monthly remote-maintenance plan. Subscriber on-site work is billed at $40 CAD per hour instead of the standard $50 rate.
Regional travel calculation
Salmon Arm is the local base. For appointments outside the local area, the estimate uses the expected driving time and route distance:
- $50 CAD per hour of estimated driving time
- $0.84 CAD per kilometre
- The route and estimated travel charge are reviewed before confirmation
- Drive time is reserved with the appointment so overlapping visits cannot be booked
Taxes, parts and additional work
Applicable GST and PST are added where required. Hardware, replacement parts, subscriptions, licensed software and third-party provider charges are separate unless specifically included in a written quote. Any work outside the confirmed scope is discussed before proceeding.
Urgent and project work
A different rate applies only when an urgent response, extended project, cabling job or specially quoted scope is explicitly agreed before work begins. Ordinary appointments within the published booking windows use the standard rate.
Typical jobs
Times below are estimates for common jobs, billed at the standard $50 CAD per hour with a one-hour minimum. Your exact time is confirmed before work begins.
- Router setup — 1–2 hours
- Wi-Fi dead-zone fix — 1–2 hours
- New computer setup — 1–2 hours
- Starlink install — about 2–3 hours
- Data backup setup — 1–2 hours
You receive the appointment window, service rate and estimated travel charge before the request is accepted. A submitted booking request is not an invoice or automatic confirmation.
Start with the problem.
Choose a preferred time and describe what stopped working. The likely scope and charges will be reviewed before confirmation.